Resident Reviews

I have experienced an extreme lack of communication from office staff and have been ignored and treated unfairly. Monthly rent is high but average for Austin I believe but doesn’t include utilities Wi-Fi parking trash services package delivery services etc.

Sep 1, 2024

I’ve been living at the Arnold for over a year and I absolutely love it. The staff is great, they respond in a timely manner and are always in great communication with me.

Sep 1, 2024

Amazing. They were great to deal with and helped my family tremendously. We were in Canada too and they were very understanding and worked with us.

Aug 2, 2024

Great place to live! We love the amenities and the location. Maintenance is super quick and they’re all so kind. We just hit a year and we have no plans of leaving

Aug 2, 2024

Good location, great maintenance staff. Terrible security, constant stealing of packages, gym equipment constantly broken, and way too expensive for the amenities you get.

Jul 21, 2024

I love my space at The Arnold; it's cozy and spacious. The pool and community are amazing, creating a wonderful spot to unwind and meet friendly neighbors.

Jul 17, 2024

We have been here a month and are loving living at the Arnold! The property and amenities are well maintained and everyone is lovely to interact with.

Jul 10, 2024

I love living here. The staff is wonderful and amenities are beautiful. It’s amazing to walk out your door and be in the heart of the Eastside.

Jul 1, 2024

I've greatly enjoyed my time at the Arnold. Great amenities, clean, and great co-residents are just some of the highlights! I would definitely recommend this place.

Jun 28, 2024

Stairs usually smell like urine and the gym needs a stair stepper but overall good place. Just could be cleaner and I would like more events

Jun 26, 2024

The Arnold is in the most ideal location on the Eastside. The convenience to everything around it is what makes living here so comfortable. Staff could do a better job maintaining the cleanliness, but they seem to have made some improvements over the past

Jun 17, 2024

I have lived at The Arnold since July 2022 with my partner and we have enjoyed our experience here so far. We particularly enjoy the apartment layout and proximity to downtown.

Jun 16, 2024

Very good experience applying for a unit at The Arnold! Everyone has been very helpful in terms of being responsive, professional, and welcoming!

Jun 14, 2024

I have a had a good experience so far in touring the apartment complex and getting in contact with the staff to sign my lease. The apartment and its amenities seem very nice.

Jun 10, 2024

I have lived here for 3 years and am about to resign. The staff is amazing, maintenance is efficient and quick, the residents are so friendly, and the area is amazingly central. I don’t know if I’ll ever leave😏!

Jun 3, 2024

We are super excited to be here and the staff is super helpful! So far everything has been as we expected and we are adjusting to the apartment life!

May 24, 2024

Perfect experience overall! Would highly recommend. Excellent staff. Lived I’m at the Arnold for nearly five years and enjoyed every bit of it

Apr 22, 2024

I've shared my thoughts via email regarding the idea of not keeping the 5th Street door open outside of tenant move-ins, taking into account the potential risk of break-ins. I appreciate the events hosted here! Could we possibly receive some guidance on operating the fire pits on the rooftop? There have been a few instances where myself and other tenants struggled to turn them on despite multiple attempts.

Apr 15, 2024

We still can’t use our ceiling fan since move in because it sounds like a rusty bike and maintenance refuses to replace it. Put neighbors above us plug in their electric guitar at 3 am all the time and wake us up in the missile of the week. Location is great but we are looking at other options for future.

Apr 5, 2024

I love The Arnold, but the new parking system a) does not provide adequate notice to guests, and b) seems intentionally designed to cause $85 late payment penalties. If you examine the signage, there is no notice of a) pre-payment, b) hourly rates, or b) cost for failure to pre-pay. $85 is exorbitant and unwarranted.

Apr 3, 2024

I think I pay too much for what is offered, in general the rent is just too high either way, but if I can’t get my rent lowered I would love to have assigned parking. Or maybe make parking free, but assigned parking at no charge would be helpful, for instance if you live on the 1st floor the 3rd floor of the parking garage should be assigned for those on the 1st floor. The tvs in the club room aren’t easy to use, especially if you want to stream from your phone, guest parking without them having to pay would be nice to, maybe the last top floors in the parking garage free for guest, we deserve to have guest over and then not have to stress over parking. Please have access to All trash rooms so we can throw our own trash when we choose to, I’m not always home to put my trash out when trash service comes by. Security needs to come sooner when being called.

Apr 2, 2024

I have thoroughly enjoyed living here for the last 3 years. When I have needed something or dropped by the front office everyone has been professional and accommodating.

Apr 1, 2024

The location has been incredible. Walking distance to all your favorite local bars and restaurants. The place itself is clean and feels safe

Mar 27, 2024

The Arnold apartment community is awesome and they do a great job of making everyone feel welcome here. We also really enjoy the staff and how they host small community get togethers for specific celebration holidays.

Mar 27, 2024

Love the layout of my apartment and the amenities are fantastic. Noise level is next to nothing and there are lots of things to do within walking distance

Mar 24, 2024

Resident experience is great for the most part. Maintenance is a little slow at times, perhaps because they are short on staff. Only other thing is that it would be helpful if there was more clarity on which dumpsters were for trash (not recycling), outside of the trash valet service.

Mar 20, 2024

I think it’s been nice so far. I don’t know how easy it is to access the pool but I hope it’s easier this year. When I moved in Covid was still a thing. Other than that it’s great, I love the gym and I love the staff. It’s safe and I’m in a convenient area.

Mar 10, 2024

Overall, my experience at the apartment has been positive. The location is convenient. The management team has been responsive to any issues that arise. However, there are areas where improvements could be made, such as long lead times to get broken gym equipment repaired and no free visitor parking for residents. Overall, I would recommend this apartment complex to others looking for a comfortable living space.

Mar 3, 2024

Best apartment community I’ve ever lived in. Great resident events and staff with fair pricing and lots to do in the surrounding area. Weather, entertainment, and convenience!

Feb 1, 2024

I love the Arnold, I have been here for three years and highly recommend it. The neighborhood is great, the pool is super fun in the summer, and the staff is awesome!

Jan 16, 2024

Jac was super helpful during our experience in the guided tour. I’m excited to be apart of the community and enjoy the walkable area on 6th street.

Jan 10, 2024

Love the location and community. Move in was easy and smooth. Management and maintenance are responsive and handle any issues promptly. Dog friendly!

Jan 8, 2024

My overall experience at the Arnold has been pleasant. The location of the Arnold is spectacular. The residence is generally clean, but could sometimes use better upkeep with hallways and stricter rules with trash outside resident's doors. Parking has been a struggle with quite a few break ins over the last few months and more limited spots on some floors due to designated electric charging spots. For increasing rent prices, more can be done to keep the Arnold more fresh and safer.

Jan 8, 2024

Love the staff! Hate that we don’t have guest parking it’s not slay. Love the butterfly it makes it so easy to have people over! Overall great experience

Jan 4, 2024

I love The Arnold! I’m excited to get to lounge by the pool this summer but so far I’ve been enjoying my spacious apartment and soaking in my large round tub! By far my favorite part about living here is the location which simply can’t be beat! Best ramen in town is right across the street along with bars, restaurants, waking paths, public transportation, salons, target and more!

Dec 30, 2023

love the apartment, the amenities, location, & the community! everything’s been great here & the staff has been so helpful. i have no complaints.

Dec 28, 2023

Community has been great and maintenance has been helpful. Also, the front office has been very helpful with communication about everything.

Dec 21, 2023

Excellent move in experience made easy with kind and helpful office staff as well as a clean and well maintained empty apartment ready for move in! Enjoying every second!

Nov 30, 2023

It’s really nice to live here. My neighbors are quiet and every thing apartment related is good. I love the gym so much too! I wish there was a way to invest in security for overnight use, but other than that it’s great living here.

Nov 17, 2023

Quick with service and Maintance calls. Office staff friendly and open to solution focus responses. Tony and the rest of the Maintance team are super helpful anytime on spot questions. Place a ticket in and boom done. Appreciate the support for Veterans they provide here, it makes a difference in transition back and felling seen and heard by the staff.

Nov 15, 2023

My partner and I have lived at The Arnold for about a year and a half and we absolutely love the location and the amenities. Our only complaint is that the elevator nearest our unit often malfunctions; we recently had to press the emergency button because it dropped while we were in it, and then it got stuck and would not open.

Nov 5, 2023

The Arnold has been amazing so far! The staff is very wonderful and kind. The amenities are also very nice. Signed our lease for a second year

Oct 27, 2023

lived in two apartments here, both apartments are really nice. friendly staff. maintenance is on top of repairs, but there is no after hours maintenance. amenities are nice as well.

Oct 25, 2023

Great place, my unit is small but very livable and incredible location downtown! There's a lot of amenities that don't get used often enough imo. Only downside is it can get loud on friday and saturday nights

Oct 22, 2023

The property is in a great location and has great amenities. However, our charges and fees never make sense - I’ve never been required to pay these fees in the 5 apartments I’ve lived in Austin. We were also told we would be required to pay for parking, fetch, pet, & trash when we signed our lease but on top of that we pay an admin fee, water fee & electricity. So we were lied to. Additionally, the leasing office agents are what really reflects my rating. They did nothing when my roommates car got broken into twice on their property and when feces from an animal/human was left on our doormat. I also found a homeless man sleeping in the mail room and it smelled for months. I don’t feel safe here, we were given a faulty apartment (broken microwave, broken air that didn’t get fixed for days in the summer, broken washer, broken electricity and more). The lack of communication and empathy is why I leave this rating. I can’t wait until my lease is up so I can move out

Oct 4, 2023

love my new apartment. the Arnold is in a prime location- right next to a gourmet grocery store and walking distance to everything that I need. the pool and gym are great and have everything that I could ask for.

Oct 3, 2023

Great apartment, love the amenities in the building. Would give 5 but we have had a short fuse that doesn’t allow us to have the TV and bathroom light on at the same time that has taken 2+ maintenance requests to fix, still not fixed.

Oct 1, 2023

So far our experience here at the Arnold has been good. The response time and helpfulness of the leasing off has been subpar. We definitely expected more before moving in. The hallways and elevators smell pretty bad sometimes and then other times even worse like someone sprayed febreeze on dirty feet

Sep 23, 2023

The community has been great so far, and the service folks were very helpful as well with our request! They were very nice and able to fix the small issue asap

Sep 12, 2023

My experience at The Arnold has been 5 stars all around. The staff is absoluelty wonderful - nice, helpful, and enjoyable to be around. The ammeneties are amazing and there is simply nothing to compplain about. I have lived here for over 3 years and have loved every minute of it!

Sep 8, 2023

Lisa was super helpful and had a lot of insight into the location. Love the facility so far and it's social community event / fitness class offerings monthly.

Sep 8, 2023

Love this building so far, our unit has high ceilings and a cool concrete look. Sometimes there’s been some complications with the leasing office but they are responsive!

Sep 7, 2023

The community itself is nice. Everyone is pretty friendly and keeps to themselves. No big issues with noise either. Mostly young adults that live in the area.

Sep 3, 2023

Love the location, and the amenities (particularly the aesthetics of the pool and the functionality of the weight room). General upkeep of the public areas is quite solid and it's a great community. The new roof space with fire pit tables has been a welcome addition! The number of different addresses needed for mailing different types of packages/mail continues to be the major drawback, in addition to occasionally overfull garage--coming up with a better gating system in the garage that does not require texting would also be great!

Sep 2, 2023

I’ve had the best experience living at the Arnold! The leasing team is so friendly, amenities are great, and the community events are fun and unique!

Aug 30, 2023

Great community, we love living here! Super clean, neighborhood is unbeatable and the amenities are fantastic. The views of downtown are fantastic also

Aug 17, 2023

I really enjoy living here for the proximity to downtown and the proximity to the bus stop because it makes my commute to work really easy!!!

Jul 31, 2023

I would love to have the ability to submit work requests for items that I see broken around the building itself. I currently can only submit requests for things inside my apartment however I do see quite a few things broken or exceptionally dirty around the apartment complex.

Jul 29, 2023

I enjoy The Arnold. I wish someone would powerwash the stairwell and the walk from the stairwell to the parking area. I'm convinced it has never been cleaned since construction. Nice staff. Great neighborhood.

Jul 24, 2023

New to the place, but I love it so far! Great amenities, always clean in the public areas, and the location is perfect. Looking forward to our time here.

Jul 24, 2023

I really love living at the Arnold. The pool/amenities are truly wonderful, the wi-fi always works, and the people who live here are super fun, respectful and motivated. I love living in such a vibrant area.

Jul 2, 2023

Its been great living at the arnold! Only downside is how expensive it is for what we have, the amenities are nice but I wish we had a lobby with a concierge or someone to help control who is going in and out of the building.

Jun 29, 2023

The arnold is great, the staff is friendly and helpful. Can tell its an older building but hey I guess you pay for location. No issues at the apartment except for some HVAC issues which since have been resolved. The pool is nice and quiet

Jun 28, 2023

Just recently moved in and so far it's been incredible. The rooms are super spacious and the kitchen is nice and updated. Also, the pool parties are a great time!

Jun 11, 2023

Friendly staff, hard to get a hold of at times but always try to help when there are an issues (i.e. maintenance), reasonably priced as well!

Jun 4, 2023

The Arnold has been great so far through one year of residency--the leasing office staff are wonderfully attentive and helpful, the shared common spaces are spacious, kept clean, and a lovely bonus, and the apartments spacious and modern. The location has been of course, perfect. Fetch and mail delivery (with the different addresses) can be a bit frustrating/confusing at times for delivery, and the water heaters could have a bit more heat but otherwise no complaints!

Jun 1, 2023

I have loved living at the Arnold, and I'm so sad to not be renewing for another year as I am moving out of state. The location has been perfect, and living on the 5th floor has been surprisingly quiet despite being on busy east 6th. I appreciate the effort that the management team puts into planning fun, unique events for its residents, and the maintenance + management team have been nothing but super kind and helpful! Living at the Arnold has truly been the best sendoff from Austin!

May 24, 2023

I'm very happy living at the Arnold. I've lived here for 4 years. The staff is amazing. The location is great. I like hanging out at the rooftop.

May 24, 2023

Wish we didn’t have to pay for un-optional services we don’t use. Walking 4min to get to my car in the garage with lil to no security shouldn’t cost $100/mon. Location is loud, but convenient. Over all I give 7/10

May 20, 2023

Great apartment complex - very clean, staff is super friendly, gym is amazing!! And it's super central to everything going on in East Austin (you're steps from many of the top restaurants and bars). Highly recommend!

May 17, 2023

The management puts on a lot of fun events. The apartment is clean, the area is amazing and there's always something to do. It's great living here

May 16, 2023

Apartment has been wonderful so far. Great location, staff is wonderful, and the amenities are awesome. The price of the apartment is pretty high, which is my only complaint. But you do get a lot for what you pay!

May 12, 2023

Great place to live at everything is close by the only thing that I just don’t like is the amount of nice that there is at night but eventually got used to it

May 3, 2023

I like the vibe of The Arnold a lot, but I just wish someone would power wash the stairwell and the walkway in the garage. It's a half-day job, but it just gets filthier all the time. Otherwise, staff is great, neighborhood is excellent, other tenants are friendly and welcoming.

Apr 15, 2023

My apartment is very nice! It can get pretty noisy I think the walls are pretty thin but I also expected that with the young population and location. I would love to have garbage pickup in the morning and at night as I do shifts so it often does align with my schedule. The apartment itself is clean.

Feb 23, 2023

I love living here! The community is beautiful, the location is convenient & the staff is incredible! I’m happy to say I’ve signed another renewal!

Feb 7, 2023

the building is in the perfect location! Close to everything, and great apartments! The staff is very responsive, the amenities are amazing. Only caveat is the garage doors/gates are often broken and with parking as a paid service, those should be fixed more frequently.

Jan 4, 2023

Great location, amenities and a beautiful apartment. Friendly residents. The staff are responsive and helpful with any issues. The package service Fetch can be frustrating.

Dec 31, 2022

A package full of Christmas presents was stolen from our front door on the first day we moved in. Aside from that, living here has been decent.

Dec 19, 2022

Love it here! My roommate and I love the staff! Everyone is so helpful! The amenities are amazing and everyone I’ve met here is so nice and fun!

Dec 13, 2022

We have loved The Arnold so far! Everything from our unit to the gym have been great. A special shout out to Tony! He is a wonderful face to see in the hallways

Dec 9, 2022

Great appartment building. Really like the location and the rooms. The pool area is nice. I also like the trash pickup and the covered garage.

Nov 17, 2022

I don’t like fetch. Packages are always late or lost. And I really don’t like that I have to pay for it monthly on top of delivery fees I’m already paying through the companies that deliver to fetch. Please get rid of it.

Nov 17, 2022

The staff here is very friendly and works really hard, but they seem understaffed. It takes a while for things to get fixed around the building. The gym is fairly nice, but there always seems to be something wrong with it at any given time. Currently the urinal leaks and one of the overhead lights won't stop flickering.

Nov 13, 2022

It's a great community. A couple thoughts to improve it: 1) perhaps a power washer could be taken to the stairs and walkways from the garage into the building. It could really use it. 2) Since the garbage pickup fee is mandatory, why not build it into the rent? I'm assuming its a marketing thing to keep the cost of the rent looking low, but..my two cents.

Nov 6, 2022

Enrique (leasing agent) is so nice and professional! He is very kind and definitely my go to guy! Tony (maintenance staff) is super friendly and so helpful! We are happy to call The Arnold home :)

Oct 10, 2022

I love it here. especially now that we have Tesla chargers. however can we tell the residents that do not have EV's to not park in the EV spots please?

Oct 3, 2022

I can’t say enough about this building. Coolest location, great amenities and very comfortable living. I’ve been here two years and by far the greatest experience both with an apartment complex and living situation in general.

Oct 3, 2022

So far our experience has been above average. For the price and location, the Arnold offers a lot. The move-in process was seamless as well after we got approval. I was expecting to be a furniture dolly for moving in since there is a nice big service elevator, but the one that is available is good for packages, boxes, and such. There were some items in our apartment upon move-in which were minor, but still show a lack for attention to detail which was surprising since this is supposed to be elevated living. For example, some of the cabinetry shelves were missing clips which seems lazy. Our patio door was missing the rod to open and close the blinds, which again, just seems lazy. But other than that, we have really enjoyed our first few weeks.

Sep 27, 2022

Just finished up my first month, and so far the experience has been great! Service requests submitted processed in short order, and common areas kept in awesome condition.

Aug 31, 2022

Why the hell is the pool closed on a Saturday? I understand the need for cleaning etc...but picking the only day in which most people go to the pool is asinine.

Aug 20, 2022

Great place to live and the management is very attentive. Amenities are awesome! The only thing I would change is the Fetch package delivery service, I prefer the Amazon Hub.

Jul 26, 2022

Had a great time at the pool party with Anderson, Naomi, Yoni, Berkeley and many others today. Everyone is friendly and up for a fun time. Pretty good place to hang.

May 30, 2022

I really do enjoy living at The Arnold! The location is a 5/5 and I really love all of the amenities offered. The management is attentive and tries to help out as best as they can.

May 19, 2022

Great apartment, amenities, community and neighborhood. The front office is a little bit hard to reach, but nevertheless are very helpful once they are reached.

May 12, 2022

Until the package delivery system is fixed getting anything you need here is a nightmare. Fetch works only very inconsistently (and for some services the delivery address associated with it gets rejected as a scam address). And packages still being delivered to the locker address no longer come with a code. You have to go to the front office to have them unlock it for you, which doesn't work if they are all out doing tours, or closing early, or sending everybody away for team events, which seems to happen frequently.

May 5, 2022

Pretty nice apartment but overpaying. The amount they are raising rent should be illegal. A 30% rent increase with no material improvement in services / amenities is simply criminal.

Apr 17, 2022

I have loved my time here. Great location, great neighbors and amenities. The arnold is conveniently located next to my place of work (downtown) as well as my favorite bars.

Mar 31, 2022

Great location. Staff and maintenance are very diligent and place is super spacious and modern. Plenty of parking space. Trash service is great.

Mar 28, 2022

Overall, good experience. Solid location, with helpful front office staff. Place is dusty and dirty. I'm a clean freak and I can't keep it clean with two vacuums, upgraded air filters, and a second filtration unit. The hallways get "cleaned" once a month, and the parking garage is "washed" once a year. Loud. Don't forget, you sleep next to a very popular street. Bring earplugs.

Feb 28, 2022

Wish they had a dolly or cart for large packages and for moving in. Also the building layout is kinda weird. And what’s the code to the pool door? Why is that there

Jan 28, 2022

I really enjoy living in this beautiful community! Great location, great amenities, and amazing management team! I am very happy with my experience here, and I just renewed for another year! Thank you for all you do for the community!

Jan 28, 2022

So far, so good! I have enjoyed living at the Arnold in the short time I have been here. Very friendly residents and beautiful apartments. Staff is very helpful.

Jan 25, 2022

Great experience living in the complex. The location and easy access to parking make it an even greater choice. Size of the apartment and amenities are great as well.

Jan 18, 2022

Love my cozy bedroom and living in the best location in Austin - East Austin is so great!!! Thanks Arnold team XXXOO YOU GUYS ROCK. Will always love

Dec 29, 2021

The staff are very helpful and very present around the property. The Arnold offers great living spaces. I would suggest more neighborhood/apartment bonding as part of our experience at the Arnold.

Dec 7, 2021

It's our first week at The Arnold and we're super impressed - it's well organized, friendly and has great amenities. We love our new unit and the big balcony is a game changer!

Nov 28, 2021

Just moved in. The front office couldn’t be more helpful, we had some initial hiccups and they were extremely responsive. The location is great.

Nov 26, 2021

Moved in last week so far everyone has been very nice. Have noticed there is a smile on each person face and a willingness to help. Thank you

Nov 25, 2021

The location is great. Front office is super friendly. Maintenance is quick to respond to requests. I just moved in so no major complaints so far. Happy to be here.

Nov 22, 2021

Great Location, Amenities, Leasing Staff! 10/10 Recommend all Around. Would recommend to anyone looking to live East Austin. You have one of Austin's top neighborhoods for dining and night life right outside your front door.

Oct 18, 2021

So far everything has been great living at the Arnold. The unit and amenities are both exactly what I was expecting when moving to austin. Love the gym and pool.

Oct 17, 2021

Very good experience. Management was so kind and helpful. Was so easy to move i. I like how everything is automated. Will definitely recommend this place again

Oct 13, 2021

Just moved in, so far I love the apartment complex and the location. Nothing bad to say yet other than it was a bit confusing to get around but I’m sure I’ll have a better idea after week 1.

Oct 8, 2021

The Arnold is an amazing apartment. The leasing office has always responded promptly to any questions I have. They have been flexible with all of my lease requests. The maintenance team has gone above and beyond to accommodate me.

Oct 8, 2021

Great area with a lot of food/drink options. Apartments are nice, but extremely pricey for the quality. Maintenance is okay but sometimes takes them awhile to get things done .

Aug 31, 2021

We’re new to Austin and this place has everything we need and is in a wonderful area! We’re excited to dive in and meet people, use the gym, pool and other amenities!

Aug 30, 2021

The Arnold is great and the staff is very helpful with any concerns. Nice space and in a great location in East Austin. Would recommend! Thanks:)

Aug 8, 2021

Overall I love the community. Great staff and people. Some residents are noisy and don’t clean after their dogs even in hallways but the staff are amazing and on top of things and try to help out as much as they can.

Aug 3, 2021

Love living here - office is fantastic and super responsive. Amenities and community are great. I love the trash pick up service more than anything in the world.

Jun 30, 2021

Love it here. Some of my neighbors not so much, they can be a bit snobby when you greet them, I dont like that part. But the apartment alone and the Arnold team are great and extremely helpful.

Jun 30, 2021

The move in process was so seamless and the leasing managers communicated quickly and effectively. Excited to be a part of the Arnold/ Greystar community!

Jun 3, 2021

Our apartment is great! There are minor things that we have to fix here and there but the unit is wonderful, our pool view is amazing, staff is super friendly and helpful. Maintenance does take a while, but it’s also understandable.

May 29, 2021